Terms and Conditions | Our Company Policy

Terms & Conditions

By registering for and/or utilising our services, you hereby acknowledge and agree to the following:-

  1. Condo Coaches, a business registered under SG Condo Coaches (UEN: 53239426K) (the “Company“), is not and does not represent itself at any time, to be a private music school for piano, violin and guitar or sports & fitness coaching center for swimming, tennis, yoga and personal training under the private education act of Singapore.

  2. The Company provides a matching service only and therefore our music teachers/sports & fitness coaches are freelance and not employed by the Company. The Company, its shareholders or sole proprietor, its business partners, employees and representatives, are not and shall not be liable to you for any injury (whether physical or otherwise), accidents, or any form of consequential loss suffered by yourself whatsoever, which arise out of or in connection with any service provided by the Company, including but not limited to any music lesson/sports & fitness coaching arranged by the Company on your behalf or any private lessons arranged by yourself with your music teachers/sports & fitness coaches.

For the avoidance of doubt, all limitations set out in this Clause 2 shall survive termination for any reason of the Company’s services or your music lesson/sports & fitness coaching.

  1. Our responsibility towards you and our services shall be limited to the arrangement of your first music lesson/sports & fitness coaching only. Please note that there might be a waiting period between the time of registration for our services and your first music lesson/sports & fitness coaching session. Longer waiting times would have been communicated to you beforehand before registration for the Company’s services. We seek your understanding on this, given the high volume of students applying for private classes, limited slots released by our teachers/coaches each week and adverse weather conditions resulting in outdoor training sessions to be postponed.

  2. After your first music lesson/sports & fitness coaching, the Company will not be responsible for arranging any subsequent lessons whatsoever with your assigned teacher/coach. For the avoidance of doubt, all curriculum and manner of conduct of music lesson/sports & fitness coaching shall be left to the sole discretion of your music teachers/sports & fitness coach. Pursuant to Clause 1 above, as we do not represent ourselves to be a licenced private music school for piano, violin or guitar and sports and fitness coaching center for swimming, tennis, yoga and personal training, the Company is not involved in any manner in the content or conduct of music lesson/sports & fitness coaching.

  3. Our cancellation policy is as follows:->

    I) There is strictly no refund once lessons commenced & the term payment has been made. If you require a change of teachers/coaches, kindly complete the term that you have paid for before requesting a new coach.

    II) Fees are not transferable to any third parties.

    III) It is the student’s responsibility to understand the refund policy before registering any lessons with SG Condo Coaches.

  1. The Company shall not be held responsible or liable in any manner whatsoever should the teacher/coach be unable to fulfil his/her obligations to you, such as cancellation or irregularity of music lesson/sports & fitness coaching sessions, for reasons not limited to poor health of the teacher/coach or adverse weather conditions. On good faith basis, we will assist in retrieving music lesson/sports & fitness coaching fees that have been paid in advance by the student to the teacher/coach, for which lessons have not yet been conducted by such teacher/coach, up to a maximum of four (4) lesson fees per student for piano, violin, guitar and swimming lessons and a maximum of twelve (12) lessons fees per student for tennis, yoga and personal training. We advise students not to pay for more than four (4) piano, violin, guitar and swimming lessons or twelve (12) tennis, yoga and personal training in advance with their respective teacher/coach at any point in time. SG Condo Coaches is not responsible for the failure of retrieving any lesson fees paid to the teacher/coach.

Privacy Policy

SG Condo Coaches (“we” or “us”) takes the privacy of your information seriously. This Privacy Policy applies to the www.condocoaches.sg/ website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using the Website, you consent to the data practices described in this statement.

Personal Information Collected

By submitting your particulars on the Website, we are collecting and processing your:

Name and contact number provided when you contact us,

Details contained in the submission form that you key in when you use our Services. These details may include your name, handphone number, email, condo name, home address, purpose of your query (“Personal Information”)

By furnishing us with your contact information, you agree to be contacted by SG Condo Coaches even if you are registered in the Do Not Call (DNC) Registry.

Use of Personal Information

SG Condo Coaches uses the collected information to process, and where necessary, respond to your application, enquiry or request.

Non-disclosure

SG Condo Coaches does not sell, rent, lease, or release your Personal Information to third parties.

SG Condo Coaches does not share your personal information with anyone unless to comply with the law, develop our services, or protect our rights

Frequently Asked Questions

Sport Classes Policy:

I) The pool authority or the coach reserves the exclusive rights to cancel or postpone any sports lessons due to poor weather conditions and for safety reasons.

II) If the class has to be stopped midway due to unforeseen circumstances, land-drill exercise, safety theory or Q&A session may be conducted in place of the usual practical lessons. Your coach may also offset some of the lost time in the subsequent lesson, keeping in mind that coaches will not bear the full risk of erratic weather, and is not liable to make up in full any lesson time that is disrupted by these unforeseen circumstances.

III) Please check with your coach directly for more details on the terms and conditions they offer for wet weather disruption.

Music Classes Policy:

I) As classes are held indoors, apart from extremely severe weather conditions such as flooding/torrential rains, lessons should not be affected by wet weather, unless the music teacher is unable to travel to your location due to adverse weather condition, in which case lesson will not be charged and will be made up.

Sport Classes Policy:

I) Lost time due to the student’s late coming will not be compensated or replaced. If the lost time is due to the closure of the venue of the lesson (bad weather, SEA Games, private event, etc), please discuss with the instructor for best arrangement (change location or reschedule lesson).

II) The student needs to inform the instructor if lesson has to be cancelled due to sickness or last minute emergencies (at least 2 hours before scheduled lesson time), and make up lessons can be arranged directly with the coach. If a cancellation is made at the last minute, the student may not be entitled to a make up lesson, and the lesson will be charged/counted to the lesson package.

III) Lessons that have to be postponed due to holidays/business trips will not be charged/counted to the lesson package as long as the coach is informed of these plans in advance.

IV) The student is required to arrange for all 4 lessons to be completed within 6 weeks time (include rescheduling of lessons). For packages of 12 lessons, 18 weeks will be the time frame to complete the lessons. Failure to do so may result in the outstanding lessons to be forfeited. Special arrangements to defer the expiry dates of the lesson packages can be discussed and agreed upon with your coach.

V) Please check with your coach directly for more details on the terms and conditions they offer for cancellation and make up lessons.

Music Classes Policy:

I) We are aware that there are times when you are required to attend to an unexpected emergency, which causes you to forfeit a lesson. In such scenarios, make-case lessons are available. However, it is limited to your teacher’s schedule and availability. We would recommend you to liaise directly with your teacher with regards to a make-up lesson.

II)  The ideal situation would be to inform your teacher as soon as you are aware that you’re unable to attend the lesson. If you’re unable to do so, then please give at least a 24 hours notice to your teacher, especially for those whose teachers are required to travel to your home. Do note that you would need to check with your teacher on their policies for public holidays and make-up lessons. This will prevent any miscommunications and misunderstandings, which could cause inconvenience to both parties.

I) On the first lesson, students are required to make term payment in full via Internet Banking, ATM Transfer, Cash Deposit, Check payment or in Cash directly to the coach that was assigned to the client by SG Condo Coaches.

II) Term payment should only be made to the coach that was assigned by SG Condo Coaches. SG Condo Coaches is not responsible the loss of money made to coaches NOT assigned by SG Condo Coaches.

III) SG Condo Coaches does not receive term payments and are therefore unable to issue receipts. For receipts, please request the coach assigned to issue one in his name if necessary.

IV) SG Condo Coaches is not liable for any payment related disputes and monetary disagreements. Because SG Condo Coaches does not receive any term payments from the client, all disputes has to be settled with the payee – the music teacher/coach. Nevertheless, SG Condo Coaches will try to serve as a goodwill mediator for the client.

I) There is strictly no refund once lessons commenced & the term payment has been made. If you require a change of coach, kindly complete the term that you have paid for before requesting a new coach.

II) Fees are not transferable to any third parties.

III) It is the student’s responsibility to understand the refund policy before registering any lessons with SG Condo Coaches.

Sport Classes Policy:

I) All our swimming/tennis/yoga/personal trainers are certified with the relevant certificates of their respective fields. The common certificates for the sports in brief, but not limited to the following:

Swimming: AustSwim, ACSTA, STA, NROC

Tennis: STA, AATC, NCAP, US-PTR

Yoga: 200hr YTT

Personal Training: ACE, NSCA, NFPT, ACSM

Should you require to verify your teacher’s certification, feel free to inform us. We will either send you a screenshot via Whatsapp or email or inform your teacher to bring them on the first lesson.

Music Classes Policy:

All our piano/guitar/violin teachers are certified with at least, but not limited to the following:

Piano: Grade 8 by Associated Board of the Royal Schools of Music (ABRSM), Trinity Guildhall.

Violin: Grade 8 by Associated Board of the Royal Schools of Music (ABRSM)

Guitar: Grade 8 by Associated Board of the Royal Schools of Music (ABRSM)

Apart from that, majority of our teachers have additional music diplomas and/or degrees as well as relevant teaching experience. Should you require to verify your teacher’s certification, feel free to inform us. We will either send you a copy via email or inform your teacher to bring them on the first lesson.

Sport Classes Policy:

I) Students are required to pay the deposit for their condominium facilities or entrance charges for the coach. Any booking fees are borne by the student.

II) As different condo management have their own set of policy for lessons conducted at their premises, students are encouraged to check with the condo management before engaging a private sports instructor to conduct lessons at their condo.

Music Classes Policy:

I) As lesson is held in your home, students are required to sign the teacher in as a guest and permit entry to their condo. Please ensure that you are contactable on the day of lesson in case your condominium security restricts entry of the music teacher.

II) In the special scenario where lesson is conducted in the condominium’s music room/piano room, students are required to book the room in advance and inform the teacher if there are any changes/unable to book so lesson that week can be postponed. Any booking fees for the room will be borne by the student.

I) Students are required to place a one month non-refundable deposit to reserve their instructor’s slot if they need to temporarily discontinue the sports or music lessons of any type for more than a month.

SG Condo Coaches reserves the right to alter terms and conditions without prior notice.